Refund Policy

Last updated: October 24, 2026

Every Signed Sealed Gifts necklace and message card is made to order just for you, so we can’t accept returns or exchanges for change of mind. We do stand behind every order — and if something isn’t right, we’ll make it right.

Damaged, defective, or wrong items

If your order arrives damaged, defective, or different from what you ordered, email us within 30 days of delivery at signedsealedgifts@gmail.com with:

Your name and order number
A photo of the item (and the packaging, if it was damaged in shipping)
A short description of the issue

Once we review your claim, we’ll send you a free replacement or issue a full refund. There’s no need to send the item back unless we ask.

Lost packages

If your tracking hasn’t updated or your order hasn’t arrived, contact us within 30 days of the estimated delivery date and we’ll investigate with the carrier. If the carrier confirms your package is lost, we’ll send a free replacement or issue a full refund.

Packages marked as delivered

If tracking shows your package was delivered but you can’t find it, please check with neighbors and your local post office first. We’re unable to replace or refund packages the carrier has confirmed as delivered. If you added Package Protection at checkout, contact us and we’ll help you file a claim.

Cancellations and changes

Because production begins quickly, orders can only be canceled or changed before they enter production. Email us as soon as possible — once production has started, we’re unable to cancel or modify the order.

Address errors

Please double-check your shipping address at checkout. If an order is returned or lost because of an incorrect address, we can reship it once the shipping cost is paid again.

What isn’t covered

Change-of-mind returns or exchanges
Damage caused after delivery (wear, misuse, or accidents)
Claims made more than 30 days after delivery (or after the estimated delivery date, for lost packages)